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Shipping & returns
Every Aluna piece is carefully packed and shipped within 2 working days from the Netherlands via DHL.
Netherlands
- DHL —usually delivered the next working day.
- Rate —flat rate, free on orders over €120.
Germany
- DHL —usually delivered within 2–3 working days.
- Rate —calculated at checkout.
- Processing —shipped within 2 working days.
Netherlands & Germany
We currently deliver within the Netherlands and Germany, so we can keep the journey of every mochila personal and carefully tended. Email us if you would like to order from another country.
Returns
- 30 days —you may return your piece within 30 days of receipt.
- Condition —unused, undamaged pieces only, in original packaging.
- Return shipping —is paid by the customer.
- Custom —custom-designed pieces are final sale.
- How —email us at aluna@liveintheremix.com with your order number.